Fill your café with regulars.
Everything between the customer's phone and your counter: the listing people find you on, a stamp card that can't be photocopied, order-ahead pickup, and the numbers that tell you who keeps coming back. No new hardware. No riders. No cut of the coffee you sell over the counter.
- Free to list — no setup fee
- No cut of your counter sales
- Any phone or tablet runs the counter
- No rider fleet, no cut of your delivery
Example of the counter screen — works on any phone or tablet.
Three things every café loses money on.
None of this needs a bigger till, a marketing agency or a rider fleet — it needs the phone already in your customer's hand.
Paper loyalty cards
Photocopied, forgotten at home, and impossible to count at month end.
A digital card tied to the customer's number, stamped by a code that rotates every five minutes.
A menu nobody can see
Prices live in an Instagram story from March and a laminated card on the counter.
One menu you edit once: the app, your café page and Google all show today's price.
Regulars you can't name
You know the faces, not the numbers — and you can't reach them on a slow Tuesday.
Your own customer list, segments, and a WhatsApp message with the cost shown before it sends.
The whole thing, screen by screen
This is software that already exists — the counter, the card, the queue, the numbers. Every screen below is an example with example figures.
Send a spreadsheet. Get a menu.
Upload a CSV or sheet and the importer reads sizes, add-ons, tags and prices, shows you exactly what it parsed, and refuses to apply anything until the errors are fixed. After that, editing a price takes one tap — and the app, your café page and Google all move together.
- Sizes, milk options and extras
- Per-outlet prices
- Sold-out in one tap
- Bestseller & signature tags
- Photos per item
- Preview before go-live
Drop a CSV or sheet — we parse sizes, add-ons and tags
Example import — nothing is applied until you say so.
Your House Card
Live preview — exactly what your customers see.
Design the card, watch it fill
Stamps or points, the target, the reward and what it's worth, how many stamps a customer can earn in a day, how long a reward lives before it expires. You see the customer's card update as you change the rules — no waiting for someone to “push it live”.
- Stamps or points
- Reward value ceiling
- Daily cap & cooldown
- Reward expiry
- One card, every branch
- Passport participation
The till knows how the day went
Stamps punched, rewards redeemed, pickup orders, rejections. At close, counter mode sends the owner a Z-report on WhatsApp — so you know what happened on a shift you weren't there for, without asking anyone.
Example shift summary.
What you get on day one
All of it is in the free plan except order-ahead pickup — nothing here is an upsell waiting to happen.
Your listing
One page per outlet that people actually find — and that you control.
- Every branch with its own hours, photos, facilities and landmark
- Full menu: sections, items, sizes and add-ons, with per-outlet prices
- Sold-out in one tap — the item greys out everywhere instantly
- City, area and café pages built for Google, plus the in-app search
- Ratings from real orders, with your replies underneath
- Offers: bank cards, happy hour, student, BOGO, first-order
Loyalty that can't be faked
Paper cards get photocopied and lost. This one lives on the customer's phone.
- Stamp cards or points — you set the target, the reward and the cap
- One card across all your branches; customers can't double-dip
- Counter QR plus a 6-digit code that rotates every five minutes
- Optional 150 m geofence, daily limit and a minimum gap between stamps
- Rewards redeemed by staff, never self-served, with a full audit trail
- The city Coffee Passport brings new faces to your counter
Counter & orders
No POS to replace, no tablet to lease — it runs in a browser.
- Staff sign in with a PIN; roles per outlet, not shared logins
- Order queue with sound and vibration: New → Preparing → Ready
- Accept or reject with a reason; customer gets told either way
- Busy mode (15 / 30 / 60 min) when the bar is under water
- Customer-arrived pings so the cup goes out hot
- Offline queue: stamps and redeems sync when the internet returns
Know your regulars
Who came back, what they drank, when your counter is actually busy.
- Repeat rate, visit frequency and peak hours per outlet
- Your own customer list — exportable, and never shared with another café
- Segments: quiet regulars, students, big spenders, new in the area
- WhatsApp and push campaigns with reach and cost shown before sending
- Coupons and auto-discount rules, with redemption tracking
- Menu insight: what sells, what doesn't, what sells only after 8 PM
72 things it does today
Not a roadmap — this is what is built and running. The only paid line in the whole list is order-ahead commission, and that starts at zero.
Listing & menu
- One page per outlet, with your own photos
- Hours per branch, plus holiday exceptions
- Facilities: WiFi, seating, parking, prayer space, family section, generator
- Area and landmark so people actually find the door
- Menu sections, items, descriptions and photos
- Option groups: sizes, milk, shots, syrups, add-ons
- Per-outlet price overrides
- Sold-out toggle that greys the item out everywhere
- Compare-at pricing for deals
- Bestseller / signature / new tags
- CSV or sheet import with row-by-row validation
- Preview your public page before it goes live
Loyalty & rewards
- Stamp cards or points — your choice per brand
- You set the target, the reward and its cash ceiling
- Daily stamp cap and a minimum gap between stamps
- Reward expiry window
- Rotating 6-digit counter code + counter QR poster
- Optional 150 m distance check
- Manual stamp and un-stamp, behind a staff PIN
- Redemption confirmed by staff, never self-served
- Live preview of the card as the customer sees it
- One card across every branch of your brand
- City Coffee Passport brings new faces in
- Badges, streaks, referrals and gift-a-coffee
Counter mode
- Runs in a browser; installs to the home screen
- PIN login per staff member, scoped to the outlet
- Scan the customer's QR or type their code
- Today's rotating code on screen, auto-refreshing
- Order queue: New → Preparing → Ready
- Accept or reject with a reason the customer sees
- Sound and vibration alerts on new orders
- Busy mode for 15 / 30 / 60 minutes
- Sold-out toggles from the till
- Customer-arrived list so the cup goes out hot
- End-of-shift Z-report, sent to the owner on WhatsApp
- Offline queue — stamps sync when the line comes back
Orders & money
- Order-ahead pickup with prep timers
- Short pickup codes at the counter
- Manual / walk-in orders from the till
- Pay at counter, or pay in the app
- No-show and expiry handling
- Refunds from the portal
- Online payments settled to you weekly
- Itemised monthly invoice, no silent deductions
- Never a cut of walk-in or counter sales
- Tax-inclusive pricing, FBR invoice field
- Billing page with every statement
- Rejection reasons tracked, so patterns show up
Customers & marketing
- Your own customer list — yours to export
- Segments by outlet, recency, frequency, spend, card status
- Cohort retention: who from June still comes in September
- WhatsApp campaigns with reach and cost shown first
- Push notifications to your customers
- Coupons with redemption tracking
- Auto-discount rules that apply at checkout
- Offers: bank card, happy hour, student, BOGO, first-order
- Offer scheduling by weekday and hour
- Ratings from real orders, with your replies
- Promoted placement in your city when you want a push
- Deep-link buttons that open your café in the app
Team & control
- Roles: brand admin, outlet manager, barista
- Staff invites and instant removal
- Counter PIN reset from HQ
- Per-outlet scoping — managers see only their branch
- Audit trail on every staff action
- Multi-brand switching for groups
- Exports for your accountant
- Dashboard: stamps, visits, repeat rate, peak hours
- Order volume by day and hour
- Listing QA checklist before go-live
- Support can correct a mistaken stamp, with an audit entry
- Works on any phone, tablet or laptop browser
Example queue — accept, reject with a reason, mark ready.
Runs on the phone behind the till
Open a browser, punch a PIN, and the counter is live: today's stamp code, the scanner, and the order queue. It installs to the home screen like an app, survives a dropped connection, and never needs your POS touched.
Per person, per outlet — and every manual stamp is logged.
Stamps and redeems queue locally, then sync themselves.
Sound and vibration on a new order; nothing sits unseen.
Pause order-ahead for 15, 30 or 60 minutes when the bar is buried.
Free drinks only for coffee you actually sold
Every stamp has to come through your counter. Five things stand between a customer and a stamp they didn't buy:
- 01Rotating codeThe 6-digit counter code changes every five minutes — a screenshot is worthless.
- 02Counter QRThe sticker on your till encodes the same rotating token, not a fixed link.
- 03Distance checkOptional 150 m geofence when the customer allows location.
- 04Caps and gapsMax stamps per day per café, and a minimum gap between them — you set both.
- 05Audit trailManual stamps need a staff PIN, and every one is attributable afterwards.
Last 30 days · example
Return rate by the month a customer first walked in · example
We never sell your customer list, never hand it to another café, and never message your regulars about someone else's café.
Your Beans card is 3 stamps from a free flat white ☕ Clifton is open till 11 tonight.
WhatsApp · 9:41 PMYou see the reach and the cost before anything sends. Example figures.
A slow Tuesday is a message away
Pick a segment — quiet regulars, students, people who only ever come at 8 AM — and send a WhatsApp or a push. The portal shows how many people that is and what it will cost before anything leaves, and every campaign is logged.
- Segments by outlet, recency, frequency, spend and card status
- WhatsApp templates and push, scheduled or sent now
- Cost preview and an approval step before sending
- Coupons with their own redemption tracking
- Promoted placement in your city listing when you open a branch
We do the typing
Send us what you have — a printed menu, a spreadsheet, an Instagram page. Nobody at your café has to learn a dashboard to go live.
- 01
Send your menu
Photo, PDF, sheet or link. We import it — including sizes and add-ons.
- 02
We build your page
Outlets, hours, facilities and photos. You check it in the portal and correct anything.
- 03
Print the counter QR
We send the sticker artwork; your staff learn counter mode in five minutes.
- 04
Go live
Your café appears in the city listing and the app, stamping from the first cup.
Nothing comes out of your till
Walk-in sales, counter sales and cash are never touched — we don't sit between you and your customer at the register. App orders paid online settle to you weekly, and anything owed on those orders is invoiced at the end of the month so you can see exactly what it was for.
Online payments land in your account on a schedule you can plan around.
Itemised: GMV, orders, what was charged. No silent deductions.
Order-ahead pricing is settled with you in writing before it is switched on.
Counter takings stay in the till, where they belong.
Example invoice. Anything chargeable is billed to you monthly — never deducted from the cash in your till, and never charged on walk-in sales.
Where Coffeeistan sits
| Paper stamp card | Delivery app | Coffeeistan | |
|---|---|---|---|
| Who owns the customer | You, on paper you can't read | The app does | You — exportable, never resold |
| Cut of walk-in sales | None | None | None |
| Cut of app orders | — | A commission on every order | Agreed with you, invoiced — never deducted |
| Delivery | — | Their riders, their cut, their customer | Yours if you run it — we take no cut and send no rider |
| Fraud control | A pen and trust | — | Rotating code, geofence, caps, audit |
| Your menu & prices | Laminated, out of date | Their layout, their rules | Yours, edited once, live everywhere |
| Hardware | A rubber stamp | Their tablet | Any phone or tablet you already own |
| Marketing reach | The people already inside | Their feed, for a fee | Your own segments, at cost |
Delivery apps aren't the enemy — they're a different business. We don't run riders and we don't want your delivery margin; if you deliver, it stays yours.
Everything in the list above: listing, menus, loyalty, counter mode, order-ahead, offers, campaigns, analytics, staff roles, billing.
- Café-run delivery: your riders, your radius — we route the order and take no cut
- Tiers and perks on top of points
- Self-serve promoted placements
- Payout statements dashboard
- Gift cards and closed-loop credit
- The iPhone app
Listed as roadmap, not as something you're buying today.
Simple pricing. No surprises.
No setup fee, no hardware rental, no monthly minimum, no cut of your counter sales.
- Every outlet, hours & facilities
- Full menu with your prices
- Stamp or points card + Passport
- Counter mode on any device
- Offers & bank-card deals
- Ratings, replies and analytics
We set the terms with you before order-ahead goes on — in writing, and only on orders placed in the app.
- Everything in the free plan
- Customers order and pay ahead
- Queue screen with prep timers
- Busy mode & sold-out in one tap
- Invoiced monthly, never deducted
- Counter cash stays yours
- Top slot in your city listing
- Featured offer on the offers page
- Passport spotlight in the app
- Push to customers near a new branch
- WhatsApp campaigns at cost
Anything chargeable applies only to orders placed in the Coffeeistan app. Walk-in sales, counter sales and cash are never touched.
Frequently asked
Do we need a POS or a tablet?
Does Coffeeistan deliver?
How do customers pay?
Is there a lock-in contract?
We have several branches — is that extra?
Who owns the customer data?
What if a customer says a stamp was refused?
Can we keep our existing loyalty card?
Request an invite for your café
We onboard cafés city by city, starting in Karachi. Tell us about yours and we'll come back on WhatsApp within one working day.